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Shipping

Shipping Time
Please note our working days are from Monday - Friday. Post office is open from Monday - Friday (excluding Public Holiday). As we strive to offer the best and fast service, all orders will be shipped one working day after payment have been made.

Shipping Coverage
Orders are shipped within Malaysia. For other countries, feel free to drop us an email for us to customize special delivery for your business needs.

Shipping Cost
The cost for expedited shipping is auto calculated and displayed on the Checkout page before you complete your order.

Tracking of Your Order
The default mail service provider is Poslaju courier service.

On shipment date, you will receive a shipment email from us notifying the details of the shipment tracking number.

To track order, you can log into the following sites and enter the tracking number provided in the email.

· Poslaju tracking site: http://poslaju.com.my/track-trace-v2/

Please allow at least 24 hours from receipt of the shipment email before tracking your order, as there are delays at the courier companies in updating the order status.

Shipment Period
Shipment will usually takes from 3 to 5 working days. Please note that the shipment period does not include Saturday, Sunday and public holidays as these are not categorized as working days. 

Further delays can occur during delivery, and these delays can be due to weather conditions, or unexpected occurrences at the courier company. Please note that delays are more apparent during public holidays or festive periods and these are beyond our control.

All items are checked to ensure good condition before shipping. We are not responsible for any loss or damages incurred during shipping. However, you may claim the compensation from the relevant courier company.

In the event you have not received your order within the shipment period indicated in the above section, lost or damaged mails, kindly email us at customer@isabelline.net and we will do our best to check with the courier company.